Privacy Policy

1. Introduction

Hack Equilibrium ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hack-equilibrium.com or use our themed house party planning services.

By using our website or services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Party planning details and preferences
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Event photos and feedback (with your consent)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and improve our party planning services
• Process bookings and payments
• Communicate with you about your events and our services
• Send marketing communications (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations
• Protect against fraud and ensure security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing and communication
• Website hosting and analytics
• Event vendors and suppliers (with your consent)

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Types of cookies we use include:

6.1 Essential Cookies

Required for basic website functionality and cannot be disabled.

6.2 Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

6.3 Marketing Cookies

Used to deliver relevant advertisements and track marketing campaign effectiveness.

You can manage your cookie preferences through our cookie settings or your browser settings.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Client information: 7 years after last service for business records
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months maximum
• Payment information: As required by financial regulations

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of Canada and the Province of Ontario. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of Ontario, Canada.